EZINE:
In this week's Computer Weekly, we find out how the world's largest shipping company, Maersk, is steering a course to public cloud. We analyse SAP's latest attempts to ease customers' software licensing concerns. And we hear how one London borough, Hackney, is taking a lead in transforming digital government across the capital. Read the issue now.
EGUIDE:
In this e-guide we explore how artificial intelligence is going to play a key role in the future of the Nordics. We discuss whether AI is truly a threat to humans in terms of the future of work, how AI can benefit humans in the future and how the Finnish government is backing a national AI development strategy.
EZINE:
In this week's Computer Weekly, with a litany of security and compliance issues caused by Elon Musk's takeover of Twitter, we ask if it's still safe for enterprises. Our latest buyer's guide examines the technologies and best practices behind data visualisation. And we look at the emerging devices for accessing the metaverse. Read the issue now.
WHITE PAPER:
This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.
EBOOK:
The e-book provides examples of what to measure to ensure healthy, engaged communities, and how to measure it using analytics. Also included is a re-cap of the location for the full framework.
EGUIDE:
This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more. Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center.
WHITE PAPER:
Social media is a huge part of your employees' personal lives, so why shouldn't it be integrated into their work lives as well? While some executives might be wary of incorporating social media in the workplace, they really shouldn't be. With the right management tactics, you can get the benefits of social media while still remaining in control.
WHITE PAPER:
In this resource, learn about a family of CRM applications that can help you deliver engaging, differentiating customer experiences with marketing, sales, and service capabilities.
EBOOK:
Every company knows that social media holds great insight into customer desires, but many are failing. This handbook on social media monitoring identifies some of the difficulties and provides suggestions on converting raw data into actionable information to successfully engage audiences, identify prospects and enhance brand awareness.
