EBOOK:
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
EGUIDE:
This e-guide discusses how Skype for Business has changed the way that enterprises collaborate, and examines how collaboration has evolved beyond the conference room and into workers' pockets.
ASSESSMENT TOOL:
To see how much your company can save by implementing a Hosted VoIP solution, try this free, easy-to-use tool that requires just a few user inputs to quickly assess your potential savings. Businesses can now visualize the immediate and long-term cost savings and have a sound financial validation for moving forward with Hosted VoIP.
WEBCAST:
This video describes the key capabilities of service assurance and how it can help your organization transform your operational management and ensure the availability and performance of your business applications and services.
EGUIDE:
Zoom became a household name nearly overnight thanks to COVID-19 and stay-at-home orders. But as businesses begin to reopen and employees return to the office, IT departments are weighing their collaboration options: should you continue paying for Zoom, or should you adopt a similar tool that may be a better long-term fit?
PRESENTATION TRANSCRIPT:
If you're looking to better manage your IP telephony but don't know where to start, this presentation transcript, taken from the webcast of the same name, can help.
WHITE PAPER:
IBM Tivoli Netcool network management solutions enable better control of networks through automation, reliable information, and a critical view into the real-time state of the tens of thousands of devices that a multisite, multivendor provider of voice services can have.
WHITE PAPER:
Uncover the benefits of an MPLS-based private IP network and learn how it can not only help you simplify network management and reduce costs, but also prioritize application, create and improve disaster recovery, and much more!
