PRESENTATION:
In this presentation from our CW500 event, director of digital architecture and transformation Chris Boyd explains how Telefonica tackled the challenges of delivering people, cultural and organisational change.
WHITE PAPER:
This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.
WHITE PAPER:
This white paper highlights tips and best practices for CIOs looking for more effective ways to cut risk and create value in virtual environments through better teamwork.
WHITE PAPER:
Are you sitting on your data with no plan? Do you know how to capitalize on information you already have? This whitepaper dives into the world of profiting from data. Access now to discover 4 essential steps to getting started, as well as challenges to overcome and a discussion on the importance of data integrity.
WHITE PAPER:
This white paper examines Dell's holistic solutions, bringing together implementation services, process improvement consulting and customized IT technology so caregivers have better information for better patient care.
WHITE PAPER:
This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
PRESENTATION TRANSCRIPT:
Join Micky Tripathi, President and CEO of the Massachusetts eHealth Collaborative as he tackles data integration and analysis in health care. Turn your data challenges into opportunities with tips and advice from one of the industry's foremost experts.
EGUIDE:
This e-guide from SearchCIO.com highlights the baseline requirements that must be met by business software in order to deliver the higher-level services and information that help businesses thrive.
WHITE PAPER:
This infographic illustrates the necessity of integration between business and IT, as well as the fundamental disagreements that exist between the two groups.
EGUIDE:
Are you a CIO looking to justify your DR project to upper management? This Q&A with Paul Kirvan, a consultant with more than 20 years of experience in business continuity management, will give you a perspective on the overall issue of DR and why your organization should implement a documented backup plan.