IP-based Contact Centers White Papers

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IP-based Contact Centers White Papers (View All Report Types)

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage sponsored by ScanSource & ShoreTel WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity. Posted: 07 Aug 2012 \| Published: 31 Jul 2012 TOPICS: Call Centers \| Collaboration \| CRM \| IP \| IP Contact Centers \| IP Phones \| IP Telephony \| IP Videoconferences \| PBX \| PSTN \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| WAN \| Web Conferences

SAP Business Communications Management Rapid-Deployment Solution sponsored by SAP America, Inc. WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits. Posted: 24 Mar 2011 \| Published: 24 Mar 2011 TOPICS: Business Management \| Communications Systems \| Contact Centers \| CRM \| Customer Service \| IP Contact Centers \| IP Telephony \| SAP (Product)

Revolutionizing Patient Care Through Communications sponsored by Avaya WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care. Posted: 02 Sep 2011 \| Published: 02 Sep 2011 TOPICS: Communications Networks \| Communications Software \| IP \| IP Contact Centers \| IP Networks \| IP Telephony \| Mobile Device Management \| Mobile IP \| Network Management \| Network Management Services \| Network Management Software \| Networking

Elevate the Employee Experience with ESG sponsored by ServiceNow WHITE PAPER: Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends. Posted: 16 May 2023 \| Published: 16 May 2023 TOPICS: IT Management

AI & Automation: Emerging Trends in the IT Industry Today sponsored by Slack WHITE PAPER: Explore how AI and automation are redefining work to enhance productivity and cut costs for IT teams. Posted: 20 Dec 2023 \| Published: 20 Dec 2023 TOPICS: IT Management

Extreme File System Performance on Supermicro Servers sponsored by Supermicro WHITE PAPER: Check out this white paper to learn about Supermicro's next-gen X12 BigTwin hardware, featuring 3rd Generation Xeon® Scalable Processors supporting up to 40 cores, higher instructions per clock, and two 512-bit-FMA units. Posted: 08 Sep 2021 \| Published: 08 Sep 2021 TOPICS: IT Management

Your Edge, Your Future sponsored by Hewlett Packard Enterprise WHITE PAPER: Read this paper to learn how the edge, bursting with useful data, is the future and Building the intelligent edge means making intelligent choices. Posted: 18 Oct 2021 \| Published: 18 Oct 2021 TOPICS: IT Management

Automated HCI: An Ideal Match for Your Hybrid Cloud sponsored by Hitachi Vantara WHITE PAPER: Read this paper to learn how hyperconverged infrastructure (HCI) and VMware Cloud Foundation reduce the complexity of hybrid cloud. Posted: 23 Aug 2021 \| Published: 23 Aug 2021 TOPICS: IT Management

Speed Up Your Software Development Cycle sponsored by Slack WHITE PAPER: Learn how to accelerate coding and deliver more software faster. Posted: 20 Nov 2023 \| Published: 20 Nov 2023 TOPICS: IT Management

Unlock Endless Possibilities with Easy to Use AI Tools sponsored by Slack WHITE PAPER: Enable smarter and more secure collaboration with simple access to AI-powered time-savers. Posted: 20 Nov 2023 \| Published: 20 Nov 2023 TOPICS: IT Management