Call Centre Management Multimedia

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The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Unified Communications sponsored by CDW Corporation WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers. Posted: 27 Jul 2010 \| Premiered: Jul 27, 2010 TOPICS: Call Center Management \| Collaboration \| Email \| Instant Messaging \| Telephony Systems \| Unified Messaging \| Voice Mail Software \| VoIP \| Web Conferences

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Improving Operations with IT Automation sponsored by Insight VIDEO: With the help of automation, organizations can overcome these challenges for a variety of benefits. In this video, learn how offloading repeatable tasks from IT teammates can unleash strategic work and innovation for your business. Posted: 15 Feb 2024 \| Premiered: 15 Feb 2024 TOPICS: IT Management \| IT Service Management \| IT Systems

Outthink Four Walls: Spectrum Protect Executive Demo sponsored by IBM WEBCAST: Experience a demo that includes sample data for two backup servers running in a virtual environment. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

Best Practices for Securing SaaS with CASB sponsored by McAfee, Inc. VIDEO: Listen to Securosis and McAfee discuss the challenges in cloud security and the benefits of agile security solutions. Posted: 10 May 2017 \| Premiered: 10 May 2017 TOPICS: IT Management

The Essential Elements of a Modern B2B Architecture sponsored by IBM WEBCAST: B2B integration is vital for most companies. Consider these elements when evaluating your B2B architecture strategy. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Digital Workforce in Air Travel Smooths Customer Journey sponsored by Hewlett-Packard Enterprise VIDEO: Hear how digital changes and integrated technologies improve employee productivity and the overall airport experience. Posted: 08 Feb 2017 \| Premiered: 08 Feb 2017 TOPICS: IT Management

Mosaic Uses SAP on Azure to Help the World Grow the Food it Needs sponsored by Microsoft VIDEO: Watch this video to learn how The Mosaic Company turned to Microsoft Azure to get the most out of its SAP system and to Capgemini as its systems integrator. Posted: 14 Feb 2018 \| Premiered: 14 Feb 2018 TOPICS: IT Management

Meeting Your Banking Needs sponsored by Hewlett-Packard Enterprise VIDEO: Find out how to deliver a better, digital customer experience without increasing costs or replacing your legacy systems. Posted: 08 Feb 2017 \| Premiered: 08 Feb 2017 TOPICS: IT Management