ACD Systems White Papers

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ACD Systems White Papers (View All Report Types)

Ensuring you Get the Best Call Quality Available sponsored by RingCentral WHITE PAPER: This white paper highlights the 5 major factors that affects call quality, and offers a solution for these issues to ensure a top quality call experience. Posted: 18 Feb 2014 \| Published: 18 Feb 2014 TOPICS: IP Telephony \| QOS \| Routers \| Telephones \| Telephony Services \| Telephony Systems \| VoIP

The Future of IT: A Customer First Approach sponsored by BMC Software, Inc. WHITE PAPER: This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs. Posted: 17 Feb 2014 \| Published: 13 Feb 2013 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Systems

Getting Mobile Collaboration Right sponsored by Avaya WHITE PAPER: This valuable guide offers information and advice to help you prepare and build an intelligent mobile collaboration strategy. Posted: 19 Jun 2013 \| Published: 19 Jun 2013 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Networks \| Communications Software \| Communications Systems \| Mobile Device Management \| Mobile Workers \| Real Time Conferencing Software \| Smart Phones \| Tablet PC \| Teleconferences \| Videoconferences \| Videoconferencing Software

Top Ten Considerations When Evaluating Unified Communications Solutions: Learn the top solution differentiators to look for before deciding. sponsored by Cisco Systems, Inc. WHITE PAPER: Businesses of all sizes are taking advantage of the rapid advancements in unified communications. Now you can download a Cisco white paper to help make the best unified communications decisions. The paper breaks down ten areas you should consider when evaluating an upgrade of unified communications solutions. Posted: 26 May 2011 \| Published: 26 May 2011 TOPICS: Communications Software \| Communications Systems \| Telecommunications Infrastructure \| Telecommunications Systems \| Teleconferences \| Teleconferencing Software \| Telephony Services

“How Will the Migration from IPv4 to IPv6 Impact Voice and Visual Communication?” sponsored by Polycom, Inc. WHITE PAPER: This white paper discusses the video solutions available today and provide a snapshot of the current video market. Posted: 18 Oct 2011 \| Published: 18 Oct 2011 TOPICS: Collaboration \| Communications Networks \| Communications Systems \| IP \| IP Networks \| IP Videoconferences \| IPv6 \| Network Best Practices \| Network Management \| Network Monitoring \| Networking

Top Ten Considerations for Deploying Lync on Smartphones and Tablets sponsored by Aruba Networks WHITE PAPER: Microsoft Lync is transforming the communications landscape by enabling more collaborative and engaging interactions. This resource counts down the top 10 considerations for deploying Lync on smartphones and tablets. Posted: 11 Jul 2013 \| Published: 11 Jul 2013 TOPICS: Collaboration \| Communications Software \| Communications Systems \| Instant Messaging \| Instant Messaging Software \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers \| Network Best Practices \| Network Management \| Smart Phones \| Tablet PC \| Videoconferences \| Videoconferencing Software \| Wireless Internet \| Wireless Networks

The New World of IP Multicasting sponsored by Avaya WHITE PAPER: This resource examines the complexity of IP multicasting and an approach to overcome these limitations – delivering new levels of performance, scalability and resiliency to IP multicasting. Posted: 09 Sep 2013 \| Published: 30 Apr 2013 TOPICS: Communications Networks \| Communications Systems \| IP Networks \| IP Telephony \| Network Management \| Unified Messaging Systems

Cost-Benefit Analysis: Comparing Key Players for Structured Analytics sponsored by IBM WHITE PAPER: Can your organization implement Hadoop clusters without being crippled by IT costs? This resource considers two major players offering structured analytics. Access now to see each of their cost-benefit results and discover the best choice for your business. Posted: 26 Oct 2015 \| Published: 26 Oct 2015 TOPICS: Analytic Applications Software \| Business Architectures \| Business Intelligence \| Business Intelligence Software \| Business Management \| Cost Benefit Analysis \| IT Best Practices \| IT Management \| IT Systems

Tips for Choosing a Cloud Service Provider sponsored by IBM WHITE PAPER: This white paper shares tips on finding a cloud provider whose portfolio is as flexible and varied as the workloads it services. Posted: 05 Aug 2012 \| Published: 29 Jul 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Management \| Data Centers \| IT Asset Management Software \| IT Infrastructure \| IT Management Services \| IT Services \| IT Systems

Evaluating the Total Costs of a Unified Communications Solution sponsored by Cisco WHITE PAPER: Discover the top recommendations for selecting a UC solution that fits the needs of your business. Learn how to weigh the most important factors and assess the TCO of your UC solution. Posted: 17 Jul 2013 \| Published: 17 Jul 2013 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Unified Messaging \| Unified Messaging Systems