Call Agents White Papers

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Enabling Innovation and Surpassing the Competition with Visual Collaboration
sponsored by Vidyo, Inc.
WHITE PAPER: This exclusive paper discusses how visual collaboration can be utilized by small to midsized businesses in order to significantly improve productivity and drive innovation. Read on to find out more.
Posted: 28 May 2014 | Published: 28 May 2014

Vidyo, Inc.

A Total-Cost-of-Ownership Comparison for Unified Communications and Collaboration
sponsored by Cisco
WHITE PAPER: This guide compares the total-cost-of-ownership of various unified communications and collaboration platforms and explains how collaboration is critical to the success of the modern business.
Posted: 14 Apr 2014 | Published: 30 Sep 2013

Cisco

Composite applications - Break the delivery logjam with HP Service Virtualization
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This whitepaper takes a look at service virtualization, and how it can speed application development by replicating unavailable components, and improve quality control with multiple scenario testing.
Posted: 07 Nov 2013 | Published: 03 Dec 2012

Hewlett Packard Enterprise

A TCO Comparison for Unified Communications and Collaboration
sponsored by Cisco
WHITE PAPER: This exclusive resource examines a feature-rich, scalable unified communications solution that can drive innovation and increase productivity. Read on to see how it compares to other leading unified communications solutions.
Posted: 18 Jun 2014 | Published: 18 Jun 2014

Cisco

An Integrated Approach to Managing Application Security
sponsored by IBM
WHITE PAPER: This white paper will discuss the major challenges organizations face when protecting apps from today's threats and examines solutions you can leverage to enable risk-based app security.
Posted: 05 Mar 2014 | Published: 31 Oct 2013

IBM

What’s New in IP Office 9.0
sponsored by Avaya
WHITE PAPER: This exclusive paper examines a simple, powerful collaboration solution for midsized companies that offers increased scale, flexible deployment options, and simplified management to help your organization achieve productivity levels akin to large-scale organizations.
Posted: 11 Nov 2013 | Published: 11 Nov 2013

Avaya

Components: Increasing Speed and Risk
sponsored by Veracode, Inc.
WHITE PAPER: Most developers write their own code, but also integrate third-party components into their application to save time and effort. This paper explains some strategies that will help to secure applications from vulnerable open source components.
Posted: 02 Feb 2018 | Published: 02 Feb 2018

Veracode, Inc.

Choose the Service Desk Delivery Model that Makes Sense
sponsored by Pangea Systems
WHITE PAPER: This white paper discusses three delivery models, including the benefits and considerations you must take when choosing the right model for your business.
Posted: 20 Jun 2014 | Published: 31 Dec 2012

Pangea Systems

Magic Quadrant for Mobile Device Management Software
sponsored by IBM
WHITE PAPER: This Magic Quadrant for mobile device management software explores the top vendors' MDM offerings. Discover the strengths and cautions associated with each MDM vendor to see which one is right for you, or if your current vendor is living up to its competition.
Posted: 13 Aug 2013 | Published: 31 Dec 2012

IBM

How to Unlock the Promise of Agile in the Enterprise
sponsored by Workfront
WHITE PAPER: This in-depth white paper discusses Agile, and how it can be implemented on a large scale. Read on to find out what benefits one can expect from enterprise-wide Agile implementation, and what challenges await.
Posted: 05 Feb 2015 | Published: 05 Feb 2015

Workfront