IP-based Contact Centers White Papers

(View All Report Types)
Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Unlock Endless Possibilities with Easy to Use AI Tools
sponsored by Slack
WHITE PAPER: Enable smarter and more secure collaboration with simple access to AI-powered time-savers.
Posted: 20 Nov 2023 | Published: 20 Nov 2023

TOPICS:  IT Management
Slack

11 Required Monitoring Platform Capabilities for Enterprise DevOps Teams eBook
sponsored by Datadog
WHITE PAPER: As DevOps teams work with an unprecedented volume of data, effective end-to-end monitoring is a key capability for any DevOps initiative. Here, explore the 11 required monitoring platform capabilities for enterprise DevOps teams. Download it here.
Posted: 10 Dec 2021 | Published: 21 Jan 2021

Datadog

Get the Greatest ROI From Your Strategic Initiatives
sponsored by ServiceNow
WHITE PAPER: The most effective way to thrive through unprecedented change is to get ahead of it. Read this e-book to learn how you can transform your digital operations and maximize ROI by enabling effective project and portfolio management on a single platform.
Posted: 18 Jan 2024 | Published: 18 Jan 2024

TOPICS:  IT Management
ServiceNow

Extreme File System Performance on Supermicro Servers
sponsored by Supermicro
WHITE PAPER: Check out this white paper to learn about Supermicro's next-gen X12 BigTwin hardware, featuring 3rd Generation Xeon® Scalable Processors supporting up to 40 cores, higher instructions per clock, and two 512-bit-FMA units.
Posted: 08 Sep 2021 | Published: 08 Sep 2021

TOPICS:  IT Management
Supermicro

High Performance All Flash Ceph Cluster on Supermicro X12 CloudDC platform
sponsored by Supermicro
WHITE PAPER: Check out this e-book to learn about a Ceph cluster based on an all-flash storage server with 3rd Gen Intel® Xeon® Scalable Processors using all-flash NVMe SSDs and discover how it held up to testing by Supermicro experts.
Posted: 08 Sep 2021 | Published: 08 Sep 2021

TOPICS:  IT Management
Supermicro

Becoming an experience-based business
sponsored by Adobe
WHITE PAPER: Learn how organisations building on a revolutionary foundation for how they go to market are succeeding because of their focus on providing excellent customer experiences.
Posted: 08 Jun 2021 | Published: 08 Jun 2021

TOPICS:  IT Management
Adobe

Reinventing Work: New Imperatives for the Future of Working
sponsored by Slack
WHITE PAPER: Learn how to find what has worked for your workforce over the past year and what hasn't in order to find the way forward to improve the way you work.
Posted: 19 Jan 2022 | Published: 19 Jul 2021

TOPICS:  IT Management
Slack