WHITE PAPER:
See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
WHITE PAPER:
Find out how HP Messaging Services can increase the reliability and performance of email systems, and help better manage your infrastructure with consistent, efficient and cost-competitive services.
WHITE PAPER:
Discover how integrating social software with communications is transforming the modern workplace, maximizing the potential of human capital, and generating value for businesses worldwide.
WHITE PAPER:
This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching.
WHITE PAPER:
This report examines how IT decision-makers and staff in large organizations view and approach UCC today. What are their project priorities? How do they respond to market pressures? Find the answers to these questions, and more.
WHITE PAPER:
In today's tech environment, your enterprise systems are seeing higher levels of traffic and more usage spikes due to the proliferation of mobile devices. In this white paper, learn how you can scale your business-critical applications and systems, while maintaining high performance to keep customers satisfied.
WHITE PAPER:
Social networking, high-speed mobility and smarter devices are changing the way we do business. Read this paper now to learn how you can create value for your business through building robust social and real-time collaboration capabilities into portals.
WHITE PAPER:
This Unified Communications Buyer's Guide explores how UC can benefit your organization, how to know if your company is ready for UC, questions you should ask any potential UC vendor, and much more!
WHITE PAPER:
Learn how Microsoft and Polycom deliver a complete and interoperable end-to-end UC solution that addresses key business challenges like total cost of ownership (TCO), productivity, efficiency, and team collaboration.
WHITE PAPER:
This whitepaper, aimed strategic decision makers, will discuss how you can reduce telephony costs, maximize your ROI and improve your business collaboration and communication activities.
